Refund Policy

#When a refund may be due

PROVEN corrects or refunds a charge when the same obligation was charged more than once, when an amount was charged incorrectly because of a confirmed billing error, or when a recurring charge was taken after cancellation was already effective for that renewal.

Any refund, reversal or other remedy required by mandatory applicable law is also provided.

#What is normally non-refundable

Unless law or the accepted offer provides otherwise, PROVEN does not provide a prorated refund merely because an already-started subscription period is not fully used.

Usage already consumed and related charges are normally non-refundable. Cancellation stops future renewal under the Billing & Cancellation Policy; it does not automatically turn an already-paid period into a cash refund.

#Requesting a refund

Send the request to contact@proven.ro and include the relevant account, invoice, transaction or billing period and an explanation of the issue. Do not send full card numbers, passwords, API credentials or other secrets.

PROVEN reviews the relevant billing, cancellation, usage and offer information before deciding the request. Submitting the request does not itself mean that a refund has been approved.

#Method and processing time

An approved refund is sent, where possible, through the original payment method or another method required by the payment platform or law. The time before funds appear can depend on the payment processor and bank.

Nothing in this policy limits statutory rights that cannot lawfully be excluded or restricted.